RETURN POLICY

Email orders@dunlapmercantile.com for concerns regarding your order. Please include your order number.

Our policy lasts 14 days from the date of receipt. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Store Gift Cards

  • Sale Items

  • One-of-a-Kind or Made-to-Order Items (This includes Vintage and Antique Items)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

cancelations

You can cancel orders from the Dunlap Mercantile that have not entered the shipping process. To cancel your order, you must email orders@dunlapmercantile.com. Orders that can be canceled will be refunded to the original payment method. If your order has already been shipped and you still wish to receive a refund, please refer to the return and refunds instructions.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please double check your account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@dunlapmercantile.com.

SALE ITEMS

Only regular priced items may be refunded. Sale items are not eligible for refunds.

EXCHANGES

We currently do not offer exchanges.

SHIPPING

To return your product, you should mail your product to:

The Dunlap Mercantile

15664 Rankin Avenue

PO Box 1358

Dunlap, TN 37327, United States